|
ORDERING
What kind of payment do you accept?
We accept the following forms of payment for all online purchases: Visa,
MasterCard, Discover, American Express and Pay Pal
Your order will not be processed if the credit card you entered is declined
or unauthorized. Your “Ship to:” address must be the same as your credit
card billing address. If you wish to ship to a different address you must
email us or call for special shipping instructions.
You can send money orders, cashiers checks or cash wires. In those cases we
will ship the product once the payment is received. When you send a check
the order will be processed once the check is cleared. Please contact us
first if you are using this payment method.
Top of page
Is my credit card information safe when ordering from mxminibikes.com?
Yes! Keeping your personal information secure is our top priority.
Do I need to pay tax?
We do not charge sales tax.
Do you offer bulk rate discounts?
Yes, we do. If you plan to purchase 3 or more, contact us at
866-475-5692 and we will give you a bulk rate discount.
Do you guarantee color choices?
Colors are not guaranteed, we try our best to match your requested color.
However, color is based on stock availability.
CANCELLATION POLICY
Can I cancel my order?
Once you've placed an order you have 24 hours to cancel it.
Cancellation fees?
Cancellation fee is $150.
SHIPPING
When will you ship my order(s)?
We will ship your order within 48 hours after your payment is received.
Orders received on weekends and holidays can be processed on the next
business day. All orders placed after Friday 1:00 pm PST will be processed
and shipped on the following Monday. All shipments are subject to stock
availability.
Top of page
Do you ship on weekends or holidays?
We ship daily from Monday through Friday.
How long will it take to ship my order?
You'll receive a Shipping Confirmation Notice from us when your item is
ready to be shipped. This notice will be sent to you approximately 2 to 10
days after the date that your order has been placed. Shipments normally
take from 1-6 days depending on where you are having it shipped to. Our
shipments come from our warehouse in Los Angeles, CA: so the closer you are
to the west coast the faster your item will be delivered normally.
Top of page
Can I ship to an alternative address?
If you wish to ship to a different address, you must email us at
info@mxminibikes.com immediately
after you place your order and notify us of this. You can also call us at
866-475-5692 to request a different shipping address. You will need to prove
identity of your order with your order number and credit card information.
We do not deliver to PO Box, APO & FPO addresses.
How much is the shipping cost within the continental USA?
If you choose us to handle the shipping for you, your will get free shipping
and all products are shipped by
GROUND and we only ship within the continental USA. If you choose your own
shipping method, Air, next day or 2nd day delivery, your shipping
cost would be freight collect.
Top of page
Do you ship to Canada?
Yes we do. For shipping to Canada please contact our sales department at
866-475-5692.
What do I do if my shipment is damaged upon arrival?
Be sure to fully inspect the shipment when it arrives, notify the driver of
any damage or missing pieces and mark the Bill of Lading or the Receiving
document. If you received a damaged item please contact customer support
immediately at
info@mxminibikes.com. We will recover the parcel and a
replacement unit will be sent to you as soon as possible.
Can I return or exchange an item?
The return will be accepted ONLY on exchange basis. If an item is defective
upon arrival and has to be replaced, customer must notify us with one (1)
day of arrival date.
Call or email in advance for an RMA (return materials authorization) number.
No returns will be accepted without prior authorization from MXminiBikes.com.
This return authorization number must be given within one (1) day of receipt
of your shipment and will be valid for 7 days.
We do not accept unauthorized packages for any reason. Please ensure that
the RMA number is visible on your return packing label. Any return or
exchange without the RMA number will NOT be accepted.
We reserve the right to refuse any return due to expired RMA number, no RMA
number on shipping label or incomplete items, including original packaging.
To request an RMA# please email customer service with the order number and
the reason for return at
info@mxminibikes.com.
Top of page
What warranty do I have on
a bike I buy?
The warranty on the bike is for 3 months where on the first month
you will have a full warranty including Shipping, parts and labor. After one
month of full warranty you’ll have two months of partial warranty where you
will ship the bike to us on your expense, and we will fix it and send it
back to you. After 3 months of warranty are over we will accept the scooter
and fix it in necessary and you will pay for the parts and shipping.
What kind of warranty do your Electronic products come with?
Most items come with a warranty against manufacturer defect or failure for a
period of three months from the date of your purchase, depending on the
manufacturer. This warranty covers replacement or repair of the product with
the same product.
Products damaged due to improper or inadequate packaging when returned are
not granted warranty coverage. There is no charge for repairing products
covered by warranty apart from shipping costs. To arrange to have goods
repaired under warranty you need to contact the manufacturer's warranty
department with the product number and serial number. You will need to give
a product description and outline the problem. We recommend that products
are returned insured, we do take any responsibility for loss or damage
occurring in transit. The item being returned must be obviously defective
from the factory. We do not accept responsibility for misuse or mishandling.
Products that are returned as defective will be inspected and will only be
replaced if the defect is factual. In the event the product proves not to be
defective, we will return it to the original purchaser at their expense.
You will be responsible for the shipping cost to return the unit to the
manufacturer. We have provided dimensions, specifications, product policy
and photos on all vehicles and other items to better help you with your
purchasing decision. We also have detailed instructions for receiving and
assembly of your products to assist you as well as recommendations for
proper and safe assembly. Contact us if you still have any concerns.
Disclaimer: Legal status of products:
- It
is the responsibility of the buyer to ascertain and obey all applicable
local, state, and federal laws with regard to the possession and or use of
any item on our website and auctions. Consult local, state and federal
laws before ordering.
-
Mxminibikes.com
having no control over the proper use of any product once in the buyers
possession assumes no liability associated with their use. Under no
circumstances, are we liable for any loss, damage, or expense of any kind
arising from the use, or misuse of these products, for any particular
task.
-
Your purchase of any of our products on the web constitutes acceptance
with this policy
Top of page
Can I get parts?
Yes. Parts for bikes are available. You can order them directly from us.
You can use our online ordering form. Click here to
order parts!
How do I work on my bike?
We recommend you find a local motorcycle mechanic for service on your bike.
We have even found that a lot of lawn equipment mechanics can fix things on
our bikes because they have similar 4 stroke motors. If you are
having problems finding a mechanic, email us and we will try to help you as
much as possible.
Is it safe for my child to ride your bikes?
Yes. It is safe when the child is the right age and following the
recommended safety precautions.
Top of page
Do your electric scooters require assembly?
They arrive at your door 80 % assembled. Some minor adjustments will be
necessary, but the process is not complicated and should take no more than
30 minutes. All the tools needed are included in your Bonus Tool Kit.
Top of page
VEHICLE REGULATIONS
What regulations should I know before riding a mini bike?
- The
operator must be at least 16 years of age.
- A
driver's license is not required.
- No
insurance, registration or license plates are required
- The
operator must properly wear a bicycle helmet (even adults).
- The
operator may not have any passengers.
- The
operator must have a least one hand on the handlebars at all times.
-
Driving under the influence is applicable on scooters.
-
Scooters may not be operated at a speed greater than 15 mph.
-
Scooters may not be operated on streets with a speed limit more than 25
mph, unless it is operated in a marked bicycle lane.
-
Scooters may not be operated on sidewalks.
- The
operator may not make a left turn at an intersection. The operator shall
stop and dismount at the right hand side of the roadway or curb and then
complete the turn by crossing the roadway on foot.
- The
handlebars must be at or below the level of the operator's shoulders.
- The
operator may not park the scooter on a sidewalk if it blocks the path of
the sidewalk.
- The
operator may not attach them self or the scooter to any other vehicle on
the roadway.
-
Equipment requirements during darkness:
-
Must have a white headlight visible from 300 feet from the front and the
sides.
-
Must have a red reflector on the rear of the scooter or attached to the
operator of the scooter visible from 500 feet.
-
Must have a white or yellow reflector on each side visible from 200 feet
in front and the rear of the scooter.
-
Must have an engine/motor kill switch that activates when released or
when the brakes are applied.
-
Motor scooters shall not emit excessive noise. This usually is the result
of a modified exhaust system. An operator of a motorized scooter may be
cited by a police officer and ordered to appear in court for violating the
laws regulating these vehicles. Parents or guardians of a minor may be
liable for injury to persons or property in a collision.
If you
live in an area where electric scooters are technically illegal, check with
your local law enforcement. If your community is progressively inclined, you
may find that the police tolerate electric scooters as long as they are
operated in a responsible manner.
Top of page
Mini Bike SAFETY
Please follow these safety rules when riding your bike:
-
Wear an approved helmet at all times when riding your electric scooter.
-
Avoid steep hills. This may overheat your scooters motor.
- If
possible avoid roadways, paths, or other areas that are used by motor
vehicles.
-
Avoid curbs, cobblestones, grates, and other rough or discontinuous
surfaces.
-
Never ride with more than one person on your electric scooter.
-
Never ride your electric scooter at dusk or at night without appropriate
lights.
-
Every time you use your electric scooter, verify that there are no loose
or missing parts, and that the brakes are working properly.
-
Don't ride in wet or icy conditions. The electric scooter is fully sealed
against water and dust but the roads are much more slippery when wet.
-
Don't stunt ride.
-
Ride in control at all times.
-
Never attempt to walk your dog leashed as you ride your scooter.
-
Scooters are wheeled vehicles. Like bicycling, skateboarding, and in-line
skating, riding a scooter may be dangerous. Serious injury is possible.
-
Always wear an ANSI or Snell approved helmet when riding your scooter.
Always keep the chinstrap securely buckled. Failure to wear an approved
helmet may result in serious injury if an accident occurs. Wet weather
impairs traction, braking, and visibility. The risk of an accident is
dramatically increased in wet conditions. Riding at dusk, after dark, or
at times of poor visibility is dangerous and can result in serious injury.
-
Failure to properly tighten the handlebar quick-release lever may
compromise steering action, which could cause you to lose control and
fall. Falling can cause serious injury. Push up and down on the handlebar
to make sure that the lever is tight.
-
Always observe the basic rules of the road anywhere you use your scooters.
- As
scooters can travel as fast as many other types of vehicles, motorized and
non-motorized, they too must observe the rules of the road. These include:
-
Stopping at every stop sign. Look left, right, and left again before
proceeding.
-
Stopping at the end of the driveway. Look left, right, and left before
entering the street.
-
Use proper hand signals.
-
Obey traffic signs and signals.
-
Do not ride a scooter at night.
Is there a refund policy on
bike?
You have 14 days from time of arrival to request for a refund. 15%
restocking fee + shipping (if for free shipping additional $40) to customer
will be charged on all returned bike for refund. Customer is
responsible to
ship the bike back to us. Return address will be provided at that time.
Please note that all bikes must be brand new and in the original box. Each
will be inspected at time of arrival. We have the right to denie a refund if
the bike is not in original condition as when we shipped it to the customer.
Also Valid RMA# must be specified on the box.
|
